Refund Policy
We accept returns and exchanges subject to the conditions outlined below.
Returns
To request a return, please contact us at refund@bocatime.com before sending your product.
Our return policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unworn, unused, and in the same condition in which you received it. It must also include all original packaging and accessories.
A receipt or other proof of purchase is required to complete your return.
Once your return request has been approved, we will provide you with the appropriate shipping address based on the country from which the item will be returned.
International Return Fee
We are pleased to offer complimentary international shipping and to include applicable import duties and taxes in our prices, so customers do not incur additional charges upon delivery.
However, once an international order has been shipped and imported into the destination country, the original shipping costs, import duties, taxes, and payment-processing fees paid by us cannot be recovered if the product is returned.
For this reason, voluntary international returns are subject to a 10% International Return Fee, calculated on the value of the returned item or items and deducted from the final refund.
This fee does not apply if you receive an item that is damaged, defective, or incorrect.
Refunds
Once your return has been received and inspected, we will send you an email confirming that we have received it. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be issued to your original payment method, minus the applicable 10% International Return Fee. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
Original shipping charges, when separately charged, are non-refundable.
Late or Missing Refunds
If you have not received your refund yet, please check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted. You may also need to contact your bank, as financial institutions often require additional processing time.
If you have completed these steps and still have not received your refund, please contact us at refund@bocatime.com.
Sale Items
Only regularly priced items are eligible for a refund. Sale items are final sale and cannot be refunded.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please email us at info@bocatime.com before sending it.
Once your exchange request has been approved, we will provide you with the appropriate shipping address based on the country from which the item will be returned.
The 10% International Return Fee does not apply to approved exchanges involving damaged, defective, or incorrect items.
Gifts
If an item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the approved return. Once the returned item has been received and inspected, a gift certificate will be issued to you.
If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser.
Return Shipping
Before returning any product, please contact us at refund@bocatime.com. We will provide you with the appropriate return instructions and address, which may vary depending on the country from which the item is being returned.
Customers are responsible for all return shipping costs. If we provide a prepaid return label, its cost will be deducted from the final refund. Return shipping costs are separate from the 10% International Return Fee.
Delivery times for exchanged products may vary depending on your location.
For items valued at more than $75 USD, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee receipt of returned items sent without tracking.
Privacy Policy
We take your privacy seriously and implement appropriate measures to protect your personal information.
Any personal information we receive will be used only to fulfill your order and may also be used for internal analytical purposes. We will not sell or redistribute your personal information to third parties.